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Wheelers Shopping Online Help Guide

key: help

and Videos for Schools and Libraries

Thanks for visiting the Wheelers website. Below are some links to handy information to help you every step of the way, including video help guides. If you have any queries, you can also call us on 0800 890 333 or contact us online and we can talk you through the process.

Getting started

This general help page is where to start for tips and videos on using some of the site's basic functions. These include viewing the information on titles and registering for an account, as well as an overview of the website, highlighting key areas of interest to begin your visit.

General help guides and videos >>


This is where you'll find help tips and videos on browsing for titles if you're not searching for anything specific. This includes using the browse books panel, browsing for new and forthcoming releases, and using Library Choice - selected school-age titles recommended by our library experts.

Browsing help guides and videos >>


Here are listed help tips and videos on searching for titles. This includes using the search bar and search filters, as well as tips for searching for multiple ISBNs.

Searching help guides and videos >>


On this page you'll find help instructions and videos on ordering titles and looking into orders placed. This includes using the Wishlist, adding titles to your basket, placing an order, and viewing or downloading information on current and past orders.

Ordering help guides and videos>>


This page is where you'll find information on eBooks, including an overview of the ePlatform lending library, plus help tips and videos on setting up your own ePlatform library and ordering eBooks.

eBooks help guides and videos >>


Please note: We are only happy when you are happy. If you are not completely satisfied with any of the titles you have received, we will happily refund/credit you. Please contact our Customer Services to arrange a return prior to sending any titles back to us. All we ask is that books are returned to us in 'as new condition', with a copy of the invoice enclosed, within 14 days.

Thank you for choosing to purchase through Wheelers. We hope you enjoy the experience and we encourage you to contact us if you have any queries whatsoever.

The Team at Wheelers Books