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Dr Steven Saunders outlines positive strategies for dealing with workplace negativity. Real life stories bring good management practices alive with the best possible outcome and without any costly law suits or payouts.
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Economic realities have led governments to review their programmes. This work shows that any new approach must take into account a whole variety of factors. It sets out practices for better service provision which have emerged across the Commonwealth, emphasizing the choice avail ...
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This work seeks to share the best practices in records and information management in reforming the public services. It discusses the design of an improved records management system to address deficiencies in the system which hinder successful implementation of the reform process.
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As developing countries have started to open up their economies, their competitiveness has become a primary concern. This and related issues are analyzed in this report. It looks at the indicators and determinants of competitive performance in Asia and highlights lessons to be le ...
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This is an examination of the ways and means of designing performance appraisal systems as a result of the public sector reforms taking place in many Commonwealth countries. It looks at ways of designing and institutionalizing performance management measures.
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A guide to every aspect of establishing and maintaining a bee-keeping business. Beekeeping requires little financial aid, and bee products have a good export market. The text is supported by photographs and diagrams.
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This work presents a framework for Commonwealth principles for promoting good governance and combating corruption, endorsed by heads of government in Durban, 1999. It presents the expert group's findings, examining the nature of corruption and proposing actions at national and in ...
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This work reviews the concept of customer in public sector management. It presents good practices in consumer empowerment and provides guidelines on how to develop client's charters.
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Expounds the role of trusted services and public key infrastructures in enabling the electronic delivery of government services to the public. It is the result of the work of the ICA Study Group on Trusted Services and PKI convened in 1999.
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This guide provides a practical methodology to assess potential markets. It looks at various enterprise capabilities; selecting an international trade fair; budgeting, planning and implementing successful participation in a trade fair; and how to take advantage of the many opport ...
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