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Magnetic Service (1 Volume Set): Secrets for Creating Passionately Devoted Customers
  

Magnetic Service (1 Volume Set): Secrets for Creating Passionately Devoted Customers (Trade Paperback / Paperback, [Large Print])

By Bell, bilijack
By Bell, Chip

  • RRP: $34.99
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Cultivating and keeping customers long - term should be a primary goal of any company, but binding customers to a brand can be challenging at best. This is where ''magnetic service'' comes in. In this inspiring book, authors Chip and Bilijack Bell show how any business can create... a cult - like following of customers who don't just forgive them when they err but actually help them correct the problem, who don't just recommend them but insist that their friends do business with them. Part 1 explains the seven magnetic service secrets - from ''Make Trust a Verb'' to ''Empower Customers Through Comfort.'' Part 2 looks at the leadership side of this strategy, emphasizing such qualities as leading naturally, nurturing discovery, and having soul. Dozens of real - life examples illustrate the seven secrets of magnetic service in action and show precisely what leaders can do to create a culture of magnetic service in any organization.
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ISBN 9781459626232
Released NZ 19 Aug 2011
Publisher ReadHowYouWant.com Ltd
Format Trade Paperback/Paperback, [Large Print]
Series Read How You Want
Availability
Indent title (sourced internationally), Allow 8-12 weeks due to Covid 19 freight delays

Full details for this title

ISBN-13 9781459626232
Stock Available
Status Indent title (sourced internationally), Allow 8-12 weeks due to Covid 19 freight delays
Publisher ReadHowYouWant.com Ltd
Imprint ReadHowYouWant
Released 19 Aug 2011
Publication Country Canada Canada
Format Trade Paperback/Paperback, [Large Print]
Edition [Large Print]
Author(s) By Bell, bilijack
By Bell, Chip
Series Read How You Want
Category Market Research
Number of Pages 320
Dimensions Width: 178mm
Height: 254mm
Spine: 17mm
Dewey Code Not specified
Weight 558g
Interest Age General Audience
Reading Age General Audience
NBS Text Sales & Marketing
ONIX Text General/trade

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